Administrative Assistant (Series AA) 
    Level I (AA01) – Provide administrative support specifically dedicated to the requirements of the 
project team.  Plan and produce correspondence, reports, proposals, memos, and other documentation 
using a personal computer.  Operate spreadsheet software such as Excel to produce finished 
documents.  Proofread completed documents.  Provide copying and production support as needed.  
Commensurate experience and education. 
    Level II (AA02) – Provide administrative support specifically dedicated to the requirements of the 
project team.  Perform a wide range of clerical and administrative duties including, for example, typing, 
filing, tracking of time records, word processing, dictation, and composition of correspondence.  
Commensurate experience and education. 
 
Applications Engineer (Series AB) 
    Level I (AB01) - Analyze functional business applications and design specifications for functional 
activities. Translate detailed design into application systems. Test, debug, and refine applications to 
produce the required product. Prepare required documentation, including both program-level and user- 
level documentation. Enhance applications to improve performance and add functionality. Provide 
technical direction to engineers to ensure program deadlines are met. 
    Level II (AB02) - Analyze and study complex system requirements. Design software tools and 
subsystems to support software reuse and domain analyses and manages their implementation. 
Manage software development and support using formal specifications, data flow diagrams, other 
accepted design techniques and Computer Aided Software Engineering (CASE) tools. Estimate 
software development costs and schedule. Review existing programs and assist in making refinements, 
reducing operating time, and improving current techniques. Supervise software configuration 
management. 
 
Application Programmer (Series AC) 
    Level I (AC01) - Assist with the analysis of information requirements.  Aid in the evaluation of problems 
with workflow, organization, and planning and help in the development of appropriate corrective action. 
    Level II (AC02) - Participate in the design of software tools and subsystems to support reuse and 
domain analysis.  Assist Applications Engineer and Applications Programmer to interpret software 
requirements and design specifications to code, and integrate and test software components. 
    Level III (AC03) - Analyze functional business applications and design specifications for functional 
areas such as finance, accounting, personnel, manpower, logistics, and contracts.  Develop block 
diagrams and logic flow charts.  Translate detailed design into computer software.  Test, debug, and 
refine the computer software to produce the required product. Prepare required documentation, 
including both program-level and user-level documentation.  Enhance software to reduce operating 
time or improve efficiency. Provide technical direction to programmers to ensure program deadlines are 
met.  Experience in information system design, including application programming on large-scale 
DBMS and the development of complex software to satisfy design objectives. 

Application Systems Analyst (Series AD) 
Provide analysis and design of business systems for different applications such as: financial, 
accounting, human resources, and other enterprise systems.  Handle test scripts and service 
requirements; work closely with end users on project development and implementation.  Analysts 
should have a working knowledge of relational database environments, structured analysis, data 
modeling, information engineering, mathematical model building, sampling, and cost accounting to plan 
the system.  Specify the inputs to be accessed by the system, design the processing steps, and format 
the output to meet the users’ needs.  Prepare cost-benefit and return-on-investment analyses to help 
management decide whether implementing the proposed system will be financially feasible.  Possess 
excellent verbal and written communications skills. 

Biostatatician (Series AE) 
Specialize in the application of statistics and/or computer technology to biological studies applying the 
use of statistical software packages such as SAS, BMDP, SPSS, or PL/1. 

Business Analyst (Series AF) 
    Level I (AF01) - Provide expertise in business process and system analysis, design, improvement, and 
implementation efforts and in translating business process needs into technical requirements.  Provide 
expertise in change management and training support.  Provide organizational and strategic planning 
for a wide variety of technical and functional environments.  Provide expertise in, but not limited to, 
Configuration Management, Strategic Planning, Knowledge Management, Business Analysis and 
Technical Analysis. 
    Level II (AF02) - Assist in applying common best practices for the industry to the customer using a 
knowledge base to create conceptual business models and to identify relevant issues and 
considerations in selecting application software packages.  Assess the operational and functional 
baseline of an organization and its organizational components, and help to define the direction and 
strategy for an engagement while ensuring the organizational needs are being addressed.  Typical 
areas addressed include Human Resources, Finance, Supply, and operations.  Identify information 
technology inadequacies and/or deficiencies that affect the functional area’s ability to support/meet 
organizational goals.  Support the development of functional area strategies for enhanced IT.  
Commensurate experience and education. 
    Level III (AF03) - Assist in applying common best practices for the industry to the customer using a 
knowledge base to create conceptual business models and to identify relevant issues and 
considerations in selecting application software packages.  Assess the operational and functional 
baseline of an organization and its organizational components, and help to define the direction and 
strategy for an engagement while ensuring the organizational needs are being addressed.  Typical 
areas addressed include Human Resources, Finance, Supply, and operations. Identify information 
technology inadequacies and/or deficiencies that affect the functional area’s ability to support/meet 
organizational goals.  Generate functional area strategies for enhanced IT operations in a cross- 
functional area mode throughout the organization.  Participate in account strategy sessions, strategic 
assessments and design reviews to validate enterprise approach and associated work products, such 
as ERP implementations coordinating the resolution of highly complex problems and tasks.  
Commensurate experience and education. 

Business Process Reengineering Specialist (Series AG) 
    Level I (AG01) - Apply process improvement, reengineering methodologies, and internet-related 
methodologies and principles to conduct process modernization projects.  Assist senior staff with 
effective transitioning of existing organizations or project teams in accomplishing the organization’s 
goals or project activities and objectives through improved use of internet and other automated 
processes.  Support activity and data modeling, development of modern business methods, 
identification of best practices, and creating and assessing performance measurements.  Provide group 
facilitation, interviewing, training, and additional forms of knowledge transfer.  Commensurate education 
and experience. 
    Level II (AG02) – Apply process improvement, reengineering methodologies, and internet-related 
methodologies and principles to conduct process modernization projects.  Responsible for transitioning 
of existing organizations or project teams in accomplishing the organization’s goals or project activities 
and objectives through improved use of internet and other automated processes.  Support activity and 
data modeling, development of modern business methods, identification of best practices, and creating 
and assessing performance measurements.  Provide group facilitation, interviewing, training, and 
additional forms of knowledge transfer.  May provide daily supervision and direction to other contractor 
business reengineering specialists and web architects.  Commensurate education and experience. 
    Level III (AG03) – Manage use of process improvement, reengineering methodologies, and internet- 
related methodologies and principles to conduct process modernization projects.  Responsible for 
transitioning of existing organizations or project teams in accomplishing the organization’s goals or 
project activities and objectives through improved use of internet and other automated processes.  
Support activity and data modeling, development of modern business methods, identification of best 
practices, and creating and assessing performance measurements.  Provide group facilitation, 
interviewing, training, and additional forms of knowledge transfer. Key coordinator between customers 
and multiple project teams to ensure enterprise-wide integration of reengineering efforts and application 
of best practice including e-business practices.  May provide daily supervision and direction to other 
contractor business reengineering specialists and web architects.  Commensurate education and 
experience. 

Chief Information Security Officer (Series AH) 
Responsible for determining enterprise information security standards.  Develop and implements 
information security standards and procedures.  Provide tactical information security advice and 
examining the ramifications of new technologies.  Ensure that all information systems are functional 
and secure. 

Communications Hardware Specialist (Series AI) 
Analyze network and computer communications hardware characteristics and recommends equipment 
procurement, removals, and modifications.  Add, delete, and modify, as required, host, terminal, and 
network devices.  Assist and coordinate with communications network specialists in the area of 
communication software.  Analyze and implement communications standards and protocols according 
to site requirements. 

Communications Network Manager (Series AJ) 
Evaluate communication hardware and software, troubleshoot local-, metropolitan-, and wide-area 
networks (LAN/MAN/WAN) and other network related problems; provide technical expertise for 
performance and configuration of networks. Perform general LAN/MAN/WAN administration; provide 
technical leadership in the integration and test of complex large-scale computer integrated networks.  
Schedule conversions and cutovers.  Oversee network control center. Supervise maintenance of 
systems.  Coordinate with all responsible users and sites. Supervise staff. 

Communications Software Specialist (Series AK) 
Analyze network and computer communications software characteristics and recommend software 
procurement, removals, and modifications.  Add, delete, and modify as required, host, terminal, and 
network devices in light of discerned software needs/problems.  Assist and coordinate with 
communications network specialists in the area of communications software. 

Communications Specialist (Series AL) 
Analyze network characteristics (e.g., traffic, connect time, transmission speeds, packet sizes, and 
throughput) and recommend procurement, removals, and modifications to network components.  
Design and optimize network topologies and site configurations.  Plan installations, transitions, and 
cutovers of network components and capabilities.  Coordinate requirements with users and suppliers. 

Computer Data Librarian (Series AM) 
Maintain library of media (tapes, diskettes, CD-ROMs, videos, CDs, cassettes) used to store record 
information or provide back-up for automatic data processing applications.  Classify, catalog, and store 
items in accordance with standardized system.  Issues media for processing on request.  Maintain 
record of items received, stored, issued, and returned.  Examine returned media for damage or 
excessive wear to determine if they need replacing. 

Computer Scientist (Series AN) 
Act as a senior consultant in complex or mission critical client requirements.  Develop, modify, and 
apply computer modeling and programming applications to analyze and solve mathematical and 
scientific problems affecting system and program performance.  Participate in all phases of scientific 
and engineering projects such as research, design, development, testing, modeling, simulating, 
training, and documentation. 

Computer Security Systems Specialist (Series AO) 
    Level I (AO01) - Analyze and defines security requirements for Multilevel Security (MLS) issues.  
Design, develop, engineer, and implement solutions to MLS requirements.  Gather and organize 
technical information about an organization's mission goals and needs, existing security products, and 
ongoing programs in the MLS arena.  Perform risk analyses which also includes risk assessment. 
    Level II (AO02) - Analyze and defines security requirements for MLS issues.  Design, develop, 
engineer, and implement solutions to MLS requirements.  Guide effort to gather and organize technical 
information about an organization's mission goals and needs, existing security products, and ongoing 
programs in the MLS arena.  Perform risk analyses which also includes risk assessment.  Develop 
security standards. 
    Level III (AO03) - Design, develop, engineer, and implement solutions to MLS requirements. Perform 
complex risk analyses which also include risk assessment.  Establish and satisfy information assurance 
and security requirements based upon the analysis of user, policy, regulatory, and resource demands.  
Support customers at the highest levels in the development and implementation of doctrine and 
policies.  Apply know-how to government and commercial common user systems, as well as to 
dedicated special purpose systems requiring specialized security features and procedures.  Perform 
analysis, design, and development of security features for system architectures. 

Computer Systems Analyst (Series AP) 
    Level I (AP01) - Analyze information requirements.  Evaluate analytically and systematically problems 
of workflow, organization, and planning and assists Senior Computer Systems Analyst and Computer 
Systems Analyst develop appropriate corrective action.  Help develop plans for automated information 
systems from project inception to conclusion.  Define the problem, and develop system requirements 
and program specifications, from which programmers prepare detailed flow charts, programs, and tests.  
Under the supervision of a Senior Computer Systems Analyst or a Computer Systems Analyst, 
coordinate closely with programmers to ensure proper implementation of program and system 
specifications.  Develop, in conjunction with functional users, system alternative solutions. 
    Level II (AP02) - Analyze and develop computer software possessing a wide range of capabilities, 
including numerous engineering, business, and records management functions.  Develop plans for 
automated information systems from project inception to conclusion.  Analyze user interfaces, maintain 
hardware and software performance tuning, analyze workload and computer usage, maintain interfaces 
with outside systems, analyze downtimes, and analyze proposed system modifications, upgrades and 
new COTS.  Analyze the problem and the information to be processed.  Define the problem, and 
develops system requirements and program specifications, from which programmers prepare detailed 
flow charts, programs, and tests.  Coordinate closely with programmers to ensure proper 
implementation of program and system specifications.  Develop, in conjunction with functional users, 
system alternative solutions. 
    Level III (AP03) - Provide technical and administrative direction for personnel performing software 
development tasks, including the review of work products for correctness, adherence to the design 
concept and to user standards, and for progress in accordance with schedules.  Coordinate with the 
Project and/or Program Manager to ensure problem solution and user satisfaction.  Make 
recommendations, if needed, for approval of major systems installations.  Prepare milestone status 
reports and deliveries/presentations on the system concept to colleagues, subordinates, and end user 
representatives.  Provide daily supervision and direction to support staff.
 
Configuration Management Specialist (Series AQ) 
Provide configuration management planning.  Describe provisions for configuration identification, 
change control, configuration status accounting, and configuration audits.  Regulate the change 
process so that only approved and validated changes are incorporated into product documents and 
related software. 

Cost Analyst (Series AR)  
    Level I (AR01) - Perform functional economic analysis to evaluate the costs of alternative ways to 
accomplish functional objectives, analyze investment costs, benefits, and risks as a net change to the 
functional baseline cost, and the cost of doing business now and in the future, ensuring that cross- 
functional, security, and other integration issues are addressed.  Commensurate education and 
training. 
    Level II (AR02) - Perform complex functional economic analysis to evaluate the costs of alternative 
ways to accomplish functional objectives, analyze investment costs, benefits, and risks as a net change 
to the functional baseline cost, and the cost of doing business now and in the future, ensuring that 
cross-functional, security, and other integration issues are addressed.  Commensurate education and 
training. 

Data Entry Clerk (Series AS) 
Perform data entry via on-line data terminal, key-to-tape, key-to-disk, or similar device.  Verify data 
entered, where applicable. 

Data Security Specialist (Series AT) 
Provide support to plan, coordinate, and implement the organization’s information security.  Provide 
support for facilitating and helping agencies identify their current security infrastructure and define 
future programs, design and implementation of fire-wall and other related security issues on 
LANs/WANs.  A working knowledge of several of the following areas is required: understanding of 
business security practices and procedures; knowledge of current security tools available; 
hardware/software firewalls and their implementation; different communication protocols; encryption 
techniques/tools; familiarity with commercial products (ex. - Domain Name Systems, public–key 
encryption technology, Smartcard, Cyberguard, TimeStep), and current Internet and electronic 
commerce technology. 

Data Standardization Specialist (Series AU) 
Provide technical support in the evaluation of prime object names, data elements, and other objects.  
Evaluate proposed objects and their attributes.  Ensure that proposed object definitions are clear, 
concise, technically correct, and that they represent singular concepts. Ensure that the values of object 
attributes and domains are accurate and correct.  Ensure that the proposed objects are consistent with 
data and process models. 

Database Administrator (Series AV) 
Analyze database requirements of assigned projects.  Analyze and determine information needs and 
elements, database relationships and attributes, proposed manipulation, data flow and storage 
requirements, and data output and reporting capabilities.  Apply knowledge of database management 
systems to coordinate maintenance and changes to databases.  Test and implement changes or new 
database designs.  Write logical and physical database descriptions, including location, space, access 
method, and security requirements.  Provide direction to programmers and analysts as required to 
affect changes to database management systems. Provide answers to database questions.  
Knowledge of and ability to monitor databases and to analyze and organize data and apply new 
technology designs and programs. 

Database Management Specialist (Series AW) 
    Level I (AW01) – Provide administrative support specifically dedicated to the requirements of the 
project team.  Perform data entry, queries data research and reports generation activities. Knowledge 
of relational database environment. 
    Level II (AW02) – Provide highly technical expertise in the use of DBMS.  Evaluate and recommend 
available DBMS products to support validated user requirements.  Define file organization, indexing 
methods, and security procedures for specific user applications.  Test and assist in the implementation 
of changes or new database designs.  Monitor database usage and statistics.  Knowledge of relational 
database environment. 
    Level III (AW03) – Manage the development of data base projects.  Plan and budget staff and data 
base resources.  When necessary, reallocate resources to maximize benefits.  Prepare and deliver 
presentations on DBMS concepts.  Provide daily supervision and direction to support staff.  Extensive 
knowledge of relational database environment. 

Database Specialist (Series AX) 
These descriptions are similar in scope.  The differences would be the type of education and 
experience required for the project or task complexity.   
    Level I (AX01) – Evaluate and recommend available DBMS products to meet user requirements.  
Determine file organization, indexing methods, and security procedures for specific user application.  
Commensurate experience and education. 
    Level II (AX02) – Evaluate and recommend available DBMS products to meet user requirements.  
Determine file organization, indexing methods, and security procedures for specific user application.  
Commensurate experience and education. 
    Level III (AX03) – Evaluate and recommend available DBMS products to meet user requirements.  
Determine file organization, indexing methods, and security procedures for specific user application.  
Commensurate experience and education. 

Data Warehousing Administrator (Series AY) 
Coordinate the data administration technical function for both data warehouse development and 
maintenance.   Facilitate change control, problem management, and communication among data 
architects, programmers, analysts, and engineers.  Establish and enforce processes to ensure a 
consistent, well managed, and well integrated data warehouse infrastructure. 

Data Warehouse Analyst (Series AZ) 
Design, implement and support data warehousing.  Implement business rules via stored procedures, 
middleware, or other technologies.  Define user interfaces and functional specifications. 

Data Warehouse Programmer (Series BA) 
Provide product support and maintenance of the data warehouse.  Perform data warehouse design and 
construction.  Prepare/implement data verification and testing methods for the data warehouse. 

Disaster Recovery Specialist (Series BB) 
Previous experience in business recovery or disaster recovery planning required.  General knowledge 
of business processes, management structures, and technology programs/platforms are preferred.  
Strong verbal and written communications skills are desirable.  Provide support in the development of a 
government agencies emergency management and business recovery plans; perform functions 
pertaining to the agencies business risk assessments; review and develop business recovery 
strategies; draft procedures for identifying failures and invoking contingency plans; create response 
procedures and identifying communications channels; communicate with various response teams 
during testing and actual execution of recovery procedures.  Support the design, development, 
installation, implementation and administration of backup solutions.  Make recommendations to the 
user community and the operations group on system enhancements. 

Document Control Specialist (Series BC) 
    Level I (BC01) - Track and maintain the location of records utilizing a personal computer based 
tracking system.  Typically scan bar coded boxes and their locations, update tracking systems as 
required, archive records, ship and receive records, coordinate the pickup, storage, and delivery of 
records, perform records searches as requested by clients, maintain logs on the receipt and shipment 
of records, destroy and archive documents, and prepare periodic inventories of records.   Work 
normally requires lifting boxes of medium weight throughout the day.  Commensurate experience and 
education. 
    Level II (BC02) – Track and maintain the location of records utilizing a personal computer based 
tracking system.  Typically scan bar coded boxes and their locations, update tracking systems as 
required, backup databases on a daily basis, archive records, ship and receive records, coordinate the 
pickup, storage, and delivery of records, monitor the movement of records through all tasks from initial 
receipt through final destruction or archiving, perform records searches as requested by clients, 
maintain logs on the receipt and shipment of records, destroy and archive documents, and prepare 
periodic inventories of records.  Prioritize various tasks, interpret specific instructions, and apply 
creative problem solving techniques in a variety of situations.  Work normally requires lifting boxes of 
medium weight throughout the day.  Commensurate experience and education. 
    Level III (BC03) – Track and maintain the location of records utilizing a personal computer based 
tracking system.  Typically scan bar coded boxes and their locations, update tracking systems as 
required, backup databases on a daily basis, archive records, ship and receive records, coordinate the 
pickup, storage, and delivery of records, monitor the movement of records through all tasks from initial 
receipt through final destruction or archiving, perform records searches as requested by clients, 
maintain logs on the receipt and shipment of records, destroy and archive documents, and prepare 
periodic inventories of records.  Work normally requires lifting boxes of medium weight throughout the 
day.  Prioritize various tasks, interpret specific instructions, and apply creative problem solving 
techniques in a variety of situations.  May supervise other document center staff.  Commensurate 
experience and education. 

Document Support Specialist (Series BD) 
    Level I (BD01) – Edit, type, and prepare memoranda of a technical and/or managerial nature.  Maintain 
logs relating to work in progress, meetings, etc.  Prepare specialized communications, maintain logs on 
communications sent and received, arrange and log special shipments of records.  Documentation will 
often involve flow diagrams, configuration drawings, functional systems flow diagrams, graphics, etc.  
Knowledge of the use of word processing software.  Commensurate experience and education. 
    Level II (BD02) – Edit, type, and prepare memoranda of a technical and/or managerial nature.  
Maintain logs relating to work in progress, meetings, etc.  Prepare specialized communications, 
maintain logs on communications sent and received, arrange and log special shipments of records.  
Documentation will often involve flow diagrams, configuration drawings, functional systems flow 
diagrams, graphics, etc.  Knowledge of the use of word processing software and the use of advanced 
software features such as style sheets and macros.  Commensurate experience and education. 

Duplicating Machine Operator (Series BE) 
Operate one or more photocopying office machines to make copies of documents such as letters, 
reports, directives, manuals, articles and bulletins.  Operate small binding machines. Perform clerical 
duties associated with the request for printing and photographic services.  Prepare assembly sheets 
and printing requisitions with specifications for printing and binding. Track work and deliver and pick up 
work.  Perform minor repairs and preventive maintenance. Maintain an inventory of supplies and parts 
needed for reproduction equipment.  Coordinate repairs with vendors.  Demonstrated experience 
operating high speed copiers including the ability to coordinate tasks and maintain accountability for 
vital project functions. 

Electronic Data Interchange (EDI) Specialist (Series BF) 
Analyze, design, and develop specifications for enhancements and extensions with Electronic Data 
Interchange (EDI) application interfaces and maps.  Coordinate EDI testing and trading partner 
implementation initiatives.  Provide support for EDI database analysis, design, and operations. 
Establish and maintain communications within organization and with partners.  Conduct and manage 
product evaluations.  Provide product installation, configuration, and training.  Perform systems 
maintenance to update records, specifications, and operating procedures of partner systems.  Maintain 
EDI account transaction activities. 

Electronic Meeting Technographer (Series BG) 
Support the meeting facilitator or Data Modeler in preparing and conducting meetings, and in meeting 
follow-up activities.  Manipulate on-line electronic meeting software, such as GroupSystems V, for 
Business Reengineering or Process Improvement sessions.  Catalog, maintain, and distribute customer 
session data files. 

Enterprise Resource Planning (ERP) Specialist (Series BH) 
Adapt functional business requirements and processes to technical solutions based upon 
comprehensive enterprise application solution sets.  Enterprise resource planning and management 
processes, include but are not limited to: knowledge management, investment analysis, data 
warehousing, ecommerce, return on investment analysis, human resource analysis, material 
management and logistics, supply chain management, procurement, ordering, manufacturing, decision 
support, and information dissemination. 

Facilitator (Series BI) 
Assist group members of teams formed in developing information system specifications and 
functionality to communicate their ideas, information, and opinions more effectively.  Manage the team 
meetings and workshops.  Keep the team focused on the subject at hand to achieve objectives.  
Assures discussions are brought to conclusion. 

Financial Analyst - IT (Series BJ) 
Typically determine the feasibility of automating government financial business practices.  Support 
definition of government financial business practices and incorporate processes into an automated 
solution.  Assist in applying sound accounting and data processing principles.  Integrate government 
financial business practices.  Identify potential problems and solutions through analysis and 
recommends solutions.  Work with functional specialists, vendors, and customers to effectively 
automate requirements.  Apply applications, while adhering to established accounting principles and 
practices. 

Functional Analyst (Series BK) 
    Level I (BK01) – Analyze user needs to determine functional and cross-functional requirements. 
Perform functional allocation to identify required tasks and their interrelationships.  Identify resources 
required for each task. 
    Level II (BK02) – Analyze user needs to determine functional and cross-functional requirements.  
Perform functional allocation to identify required tasks and their interrelationships.  Identify resources 
required for each task. Provide daily supervision and direction to support staff. 
General Clerk (Series BL) 
    Level I (BL01) – Perform simple repetitive tasks such as filing pre-coded documents in a chronological 
file or operating office equipment, e.g., photocopy, addressograph or mailing machine, microfilming, 
and electronic imaging.  Normally requires an eye for detail in performing all document related tasks.  
Commensurate education and experience. 
    Level II (BL02) – Perform repetitive clerical steps performed in a prescribed or slightly varied 
sequence, such as coding and filing documents in an extensive alphabetical file, simple posting to 
individual accounts, opening mail, running mail through metering machines, and calculating and posting 
charges to departmental accounts.  May have responsibility for preparing a variety of documents for 
microfilming and electronic imaging using written guidelines. Work requires an eye for detail in 
performing all document related tasks.  Commensurate education and experience. 
    Level III (BL03) – Perform tasks that require the selection of the appropriate methods from a wide 
variety of procedures that may require an interpretation and/or adaptation of guidelines. The clerical 
steps often vary in type or sequence, depending on the task.  Recognized problems are referred to 
others.  Often required to assist less experienced staff in the performance of office procedures.  Work 
requires an eye for detail in performing all document related tasks.  Commensurate education and 
experience. 

Geographic Information System (GIS) Specialist (Series BM) 
Develop, maintain and update Geographic Information System (GIS) databases; obtain data from city, 
state, federal and private sources; receive and review maps, land parcel records and engineering 
documents.  Identify pertinent GIS information and convert data into proper GIS formats.  Ensure 
accuracy and completeness; enter data into databases; and update essential GIS layers and 
databases.  Create a variety of maps and GIS related documents. Provide expertise in GIS hardware 
and software products.  Provide technical support to GIS users. 

Graphical User Interface Designer (Series BN) 
Provide specialized expertise in the design and layout of graphical user interfaces, particularly, screen 
layouts and functionality for client-server applications (e.g. Microsoft Windows presentation screens).  
Conduct studies, testing and evaluation of screen prototypes for functionality, ease of use, efficiency, 
and accuracy. 

Graphics Specialist (Series BO) 
Conceptualize, design, and develop a wide variety of information materials (technical, promotional, 
informational), such as forms, labels, brochures, meeting and conference handouts, slides, posters, 
and other presentation aids.  Design other visuals such as logos, mastheads, and illustrations for 
articles in technical manuals, health journals, and other publications using advanced desktop 
publishing, page layout, and/or typesetting software to design and develop high qualify textual and 
graphic compositions that communicate complex technical information.  Develop systems for 
scheduling and tracking requests for graphics/artwork to insure timely and efficient completion of all 
work products. 

Hardware Draftsman (Series BP) 
Develop engineering drawings, using computer based drawing packages such as Aptitude.  Develop 
engineering drawings for site plans, electrical interconnect, and mechanical plans for specialized 
hardware. 

Hardware Installation Technician (Series BQ) 
    Level I (BQ01) – Conduct site surveys; assess and document current site network configuration and 
user requirements.  Design and optimize network topologies.  Analyze existing requirements and 
prepare specifications for hardware acquisitions.  Prepare engineering plans and site installation 
Technical Design Packages.  Develop hardware installation schedules. Prepare drawings documenting 
configuration changes at each site. Prepare site installation and test reports.  Configure computers, 
communications devices, and peripheral equipment. Install network hardware. Train site personnel in 
proper use of hardware.  Build specialized interconnecting cables. 
    Level II (BQ02) – Organize and direct hardware installations on site surveys. Assess and document 
current site network configuration and user requirements.  Design and optimize network topologies. 
Analyze and develop new hardware requirements and prepare specifications for hardware acquisitions.  
Direct and lead preparation of engineering plans and site installation Technical Design Packages.  
Develop hardware installation schedules. Mobilize installation team.  Direct and lead preparation of 
drawings documenting configuration changes at each site.  Prepare site installation and test reports.  
Coordinate post installation operations and maintenance support. 
Hardware Specialist - Information Technology (Series BR) 
Review computer systems in terms of machine capabilities and man-machine interface.  Prepare 
reports and studies concerning hardware.  Prepare functional requirements and specifications for 
hardware acquisitions.  Ensure that problems have been properly identified and solutions will satisfy the 
user's requirements. 

Help Desk Manager (Series BS) 
Provide daily supervision and direction to staff who are responsible for phone and in-person support to 
users in the areas of e-mail, directories, computer operating systems, desktop applications for all types 
of computer systems, and applications developed or deployed under this contract.  Serve as the first 
point of contact for troubleshooting hardware/software, all types of computer systems (PC and Mac), 
and printer problems. 

Help Desk Specialist (Series BT) 
Provide phone, email, web, and in-person support to users in the areas of e-mail, directories, computer 
operating systems, desktop applications for all types of computer systems, and applications developed 
or deployed under this contract.  Serve as the first point of contact for troubleshooting 
hardware/software, all types of computer systems (PC and Mac), and printer problems. 
Imaging Specialist/Technician (Series BU) 
    Level I (BU01) – Digitize images into databases for preservation and enhancement by imaging 
software.  Use hardware and software to fine-tune original digital image for color and resolution and 
perform quality assurance.  Store digital image files on various digital media.  Maintain records of 
workflow, image creation and storage of digital files. 
    Level II (BU02) – Digitize images into databases for preservation and enhancement by imaging 
software.  Use hardware and software to fine-tune original digital image for color and resolution and 
perform quality assurance.  Store digital image files on various digital media.  Maintain records of 
workflow, image creation and storage of digital files.  Develop procedures for programming and 
execution of software to manipulate digital images. 
    Level III (BU03) – Digitize images into databases for preservation and enhancement by imaging 
software. Use hardware and software to fine-tune original digital image for color and resolution and 
perform quality assurance.  Store digital image files on various digital media.  Maintain records of 
workflow, image creation and storage of digital files.  Develop procedures for programming and 
execution of software to manipulate digital images. Provide highly technical and specialized solutions to 
complex imaging problems.  Perform analyses, studies, and reports related to imaging. 

Informatic Specialist/Bioinformatician (Series BV) 
Provide high level expertise in the application of technology to areas of interest to government health 
organizations including Medical Informatics or Public Health Informatics; statistics, bio-statistics, 
mathematics; specific tools and data resources relevant to the federal health mission including SAS, 
Epi Info, etc.; applying sound quantitative data and methods to support deployment of resources for 
massive public health surveillance, prevention and intervention campaigns and related health activities.  
Provide expertise across a wide variety of IT areas as applied to public health, including information 
retrieval technology, decision science, web technology, data mining, expert systems, networking, public 
health science, and education.  Provide expertise in the integration of a variety of heterogeneous public 
health information systems and databases the sharing and dissemination of public health information; 
in the interaction of information security technology and the requirements for privacy and confidentiality 
of public health data; in the application of the HIPAA regulations to the use of information technology in 
public health; in new areas of interest to public health including the information available from managed 
care organizations; with national and/or international standards development activities such as HL7, 
X12, W3C; and in the application of advanced scientific visualization technology to public health 
science and practice. 

Information Engineer (Series BW) 
    Level I (BW01) – Apply business process improvement practices to re-engineer 
methodologies/principles and business process modernization projects.  Apply, as appropriate, activity 
and data modeling, transaction flow analysis, internal control and risk analysis and modern business 
methods and performance measurement techniques.  Assist in establishing standards for information 
systems procedures.  Develop and apply organization-wide information models for use in designing and 
building integrated, shared software and database management systems and data warehouses.  
Construct sound, logical business improvement opportunities consistent with corporate Information 
Management guiding principles, cost savings, and open system architecture objectives. 
    Level II (BW02) – Apply an enterprise-wide set of disciplines for the planning, analysis, design and 
construction of information systems on an enterprise-wide basis or across a major sector of the 
enterprise.  Develop analytical and computational techniques and methodology for problem solutions.  
Perform enterprise wide strategic systems planning, business information planning, business and 
analysis.  Perform process and data modeling in support of the planning and analysis efforts using both 
manual and automated tools; such as Integrated Computer-Aided Software Engineering tools.  Apply 
reverse engineering and re-engineering disciplines to develop migration strategic and planning 
documents.  Provide technical guidance in software engineering techniques and automated support 
tools.  Provide daily supervision and direction to staff. 

Information Resource Management Analyst (Series BX) 
Ensures problem resolution and customer satisfaction for individual task orders.  Perform technical and 
administrative efforts for tasks, including review of work products for correctness, compliance with 
industry-accepted standards, federal government legislative and regulatory requirements and user 
standards specified in task orders.  Develop requirements of IT product/service (including 
specifications, feasibility studies, requirement analysis, etc.) from inception to conclusion on simple to 
complex projects. 

Information Systems Training Specialist (Series BY) 
Provide support for coordinating, developing, and delivering computer-related training to the user 
community. Provide second level support and coordinate training with help desks.  Provide standards, 
services, and guidance on IT related training programs that are designed to enable government agency 
personnel to use information technologies and systems more productively.  Services include the 
development, delivery, and/or coordination of training courses and materials that address specific 
agency needs.  Possess thorough knowledge of appropriate hardware and software (ex. - PCs, 
Microsoft (MS) Windows, MS Office, and applications such as from SAP and Peoplesoft).  Understand 
computer functions and related technical terminology and how they are applied in everyday business 
situations.  Possess exceptional interpersonal skills and superior oral and written communication skills. 

IT Policy/Legislative Specialist (Series BZ) 
Assist in interpreting and implementing IT public policy initiatives.  Typical support includes assistance 
with long-term strategy development, tracking legislation, and making policy recommendations.  Meet 
with client often on a daily basis to relay progress and establish priorities. 

IT Strategic/Capital Planner (Series CA) 
Provide strategic planning of large projects or a significant segment of a strategic planning portion of a 
large complex project.  Provide the overall approach to clarify mission statements so they can be used 
as springboards in envisioning their desired future.  Assist in developing mission and vision statements, 
subsequent goal delineation, provide guidance for building operational plans and specifying 
measurable outcomes to include capital outlay planning efforts in a consolidated strategic planning 
process and prioritizes those initiatives.  Assist in preparation of key strategic planning documentation, 
including Office of Management and Budget (OMB) Form 300. 

Knowledge Management Specialist (Series CB) 
Assist in the design, development, and implementation of Knowledge Management (KM) strategies.  
Apply expertise in KM tools and deploy information management and content management strategies 
and experience.  Comprehend and recognize key barriers to KM behavioral change and develop 
effective change management programs.  Analyze business processes, interview stakeholders, and 
evaluate strategic and IT plans to develop KM programs.  Develop KM governance structures and 
processes for implementing KM programs and systems and provide consulting thought leadership on 
current best practices in KM, portal design, and intellectual capital and content management. 

Librarian (Series CC) 
Maintain library collections of books, serial publications, documents, audiovisual, and other materials 
and assist groups and individuals in locating and obtaining materials.  Furnish information on library 
activities, facilities, rules and services.  Explain and assist in the use of reference sources, such as card 
or book catalog or book and periodical indexes to locate information.  Issue and receive materials for 
circulation or use in library.  Assemble and arrange displays of books and other library materials.  
Maintain reference and circulation materials.  Answer correspondence on special reference subjects. 
Assist in the development of library policy and procedures. Plan, implement, evaluate services, and 
develop service standards. 

Librarian Technician (Series CD) 
Provide information service, such as answering questions regarding card catalogs, and assist in the 
use of bibliographic tools, such as Library of Congress catalog. Perform routine cataloging of library 
materials.  File cards in catalog drawers according to system used.  Answer routine inquiries, and refer 
people requiring professional assistance to the Librarian.  Verify bibliographic information on order 
requests.  Work or direct workers in maintenance of stacks or in section of department or division, such 
as ordering or receiving section of acquisitions department, card preparation activities in catalog 
department, or limited loan or reserve desk operation of circulation department. 

Medical Billing/Account Management Specialist (Series CE) 
Provide technical analysis and verify the accuracy of invoices to ensure that full and accurate services 
and features are as requested.  Input and validate service orders.  Analyze vendor invoices, customer 
inventories of service and equipment, and service orders to assure rates are correct and in compliance 
with quoted prices and dates of service.  Reconcile invoice and inventory records, ensuring accuracy of 
International Statistical Classification of Diseases and Related Health Problems (ICD) codes, if 
necessary, and advise the customer of discrepancies that could affect payment of invoices.  Operate 
and update various data bases relative to task order and inventory maintenance. 

Modeling and Simulation Specialist (Series CF) 
Specify, design, develop, implement, and support projects that focus on dynamic or static modeling and 
simulation.  Provide expertise in the application of modeling and simulation to design, engineering 
analysis, and control applications. 

Network Administrator (Series CG) 
Support the installation, implementation, troubleshooting, and maintenance of agency wide-area 
networks (WANs) and local-area networks (LANs). Assist in designing and managing the WAN 
infrastructure and any processes related to the WAN.  Provide Production Support of the Network, 
including: day-to-day operations, monitoring and problem resolution client Networks.  Provide second 
level problem identification, diagnosis and resolution of problems.  Support the dispatch of circuit and 
hardware vendors involved in the resolution process.  Support the escalation and communication of 
status to agency management and internal customers.  A working knowledge is desirable in various 
software systems and architectures, communications protocols: and network hardware devices. 

Network Draftsman (Series CH) 
Develop engineering drawings, using computer based drawing packages such as Aptitude. Develop 
engineering drawings for site plans, network configuration and design. 

Network Installation Technician (Series CI) 
    Level I (CI01) – Conduct site surveys.  Assess and document current site network configuration and 
user requirements.  Design and optimize network topologies. Follow engineering plans and site 
installation Technical Design Packages.  Develop installation schedules. Work with network installation 
team.  Assist in the preparation of drawing and documenting configuration changes at each site.  
Prepare site installation and test reports. 
    Level II (CI02) – Organize and direct network installations on site surveys.  Assess and document 
current site network configuration and user requirements.  Design and optimize network topologies.  
Direct and lead preparation of engineering plans and site installation Technical Design Packages.  
Develop installation schedules.  Mobilize network installation team.  Direct and lead preparation of 
drawings documenting configuration changes at each site.  Prepare site installation and test reports.  
Coordinate post installation operations and maintenance support. 

Network Support Technician (Series CJ) 
Provide support to monitor, install and perform maintenance on personal computers, laptop computers, 
software, and networks.  Provide support in responding to system user requests for assistance.  
Provide support for on-the-spot diagnostic evaluations, implementation of corrections, and training 
users in proper operation of systems and programs.  Provide support to: install and provide basic 
support for approved PC software; perform upgrades to all computer platforms, train office staff on 
computers, maintain logs and inventory of equipment repairs, assist in administering all computer 
platforms as directed and assist in resolving any operations problems.  Support the agency LAN 
Administrator with server maintenance and administration.  Require general knowledge of network 
products including, but not limited to, Novell, CISCO, and UNIX.
 
Operations Manager (Series CK) 
Manage computer operations.  Ensure production schedules are met. Ensures computer system 
resources are used effectively.  Coordinate the resolution of production-related problems.  Ensure 
proper relationships are established between customers, teaming partners, and vendors to facilitate the 
delivery of information technology services.  Provide users with computer output.  Supervise staff 
operations. 

Procurement Product Specialist (Series CL) 
Provide analysis, design, development, testing, and implementation of computer software in support of 
a range of functional and technical requirements to provide support for procurement software 
development tasks.  Provide expertise in procurement processing to develop automated systems. 

Program Administration Specialist (Series CM) 
Assist in the preparation of management plans and reports.  Coordinate schedules to facilitate 
completion of proposals, contract deliverables, task order review, briefings/presentations, and in- 
process review preparation.  Perform analysis, development, and review of program administrative 
operating procedures. 

Program Analyst (Series CN) 
Provide analytical consultative services required to administer programs throughout all phases of 
business requirements analysis, software design, system and performance testing, and 
implementation.  Analyze and review budget, schedule, and other program resources.  Identify 
resource shortfalls and make corrective recommendations.  Participate in analysis sessions to provide 
program requirements.  Review the business and system, software and system integration 
requirements to ensure the requirements meet the program needs.  Consider alternatives and develop 
recommendations. Identify, communicate and resolve risks. Identify and resolve issues to eliminate or 
mitigate the occurrence of consequences that may impact the success of the project.  Research and 
analyze resource material.  Monitor system tests; reviews test results; identify project issues. 

Program Manager (Series CO) 
Serve as the program manager typically responsible for organizing, directing, and managing all aspects 
of contract operational support functions involving multiple complex and inter-related project tasks that 
often require managing teams of contractor personnel at multiple locations.  Provide overall direction of 
program activities.  Manage and maintain contractor interface with the senior levels of the customer’s 
organization.  Consult with customer and contractor personnel to formulate and review task plans and 
deliverables, ensuring conformance with program and project task schedules and costs and contractual 
obligations.  Establish and maintain technical and financial reports to show progress of projects to 
management and customers, organize and assign responsibilities to subordinates, oversee the 
successful completion of all assigned tasks, and assume the initiative and provide support to marketing 
personnel in identifying and acquiring potential business. 

Project Control Specialist (Series CP)  
Direct all financial management and administrative activities, such as budgeting, manpower and 
resource planning and financial reporting.  Perform complex evaluations of existing procedures, 
processes, techniques, models, and/or systems related to management problems or contractual issues, 
which would require a report and recommend solutions.  Develop work breakdown structures, prepare 
charts, tables, graphs, and diagrams to assist in analyzing problems.  Provide daily supervision and 
direction to staff. 

Project Leader (Series CQ) 
Consult in a specific functional area of project.  Support the development of work plans to fulfill 
government requirements.  Support formulation of milestone schedules or other documented plans.  
Commensurate education and experience. 

Project Manager (Series CR) 
These descriptions are similar in scope.  The differences would be the type of education and 
experience required for the project or task complexity. 
    Level I (CR01) – Typically oversee all aspects of the project, leading a team on large projects or a 
significant segment of large and complex projects.  Analyze new and complex project-related problems 
and create innovative solutions that normally involve the schedule, technology, methodology, tools, 
solution components, and financial management of the project.  Provide applications systems analysis 
and long and short-range plans for application selection, systems development, systems maintenance, 
and production activities for necessary support resources.  Commensurate experience and education 
for the specific level. 
    Level II (CR02) – Typically oversee all aspects of the project, leading a team on large projects or a 
significant segment of large and complex projects.  Analyze new and complex project-related problems 
and create innovative solutions that normally involve the schedule, technology, methodology, tools, 
solution components, and financial management of the project.  Provide applications systems analysis 
and long and short-range plans for application selection, systems development, systems maintenance, 
and production activities for necessary support resources.  Commensurate experience and education 
for the specific level. 
    Level III (CR03) – Typically oversee all aspects of the project, leading a team on large projects or a 
significant segment of large and complex projects.  Analyze new and complex project-related problems 
and create innovative solutions that normally involve the schedule, technology, methodology, tools, 
solution components, and financial management of the project.  Provide applications systems analysis 
and long and short-range plans for application selection, systems development, systems maintenance, 
and production activities for necessary support resources.  Commensurate experience and education 
for the specific level. 

Public Health Analyst (Series CS) 
Oversee and develop data management systems, including computer programs to monitor data quality, 
such as SAS, MS ACCESS, MS Excel, etc.  Analyze data for reports, presentations and publications; 
assist in the review of study data for data quality; organize study files, including data and 
correspondence files using common word processing software; perform scientific, medical and 
research literature searches and prepare slides for scientific presentations. 

Quality Assurance Analyst (Series CT) 
Provide technical and administrative direction for personnel performing software development tasks, 
including the review of work products for correctness, adherence to the design concept and to user 
standards, review of program documentation to assure government standards/requirements are 
adhered to, and for progress in accordance with schedules.  Coordinate with the Project Manager 
and/or Quality Assurance Manager to ensure that problems are solved to the user’s satisfaction.  Make 
recommendations, if needed, for approval of major systems installations.  Prepare milestone status 
reports and deliveries/presentations on the system concept to colleagues, subordinates, and end user 
representatives. 

Quality Assurance Manager (Series CU) 
Establish and maintain a process for evaluating software and associated documentation.  Determine 
the resources required for quality control.  Maintain the level of quality throughout the software life 
cycle.  Conduct formal and informal reviews at pre-determined points throughout the development life 
cycle.  Provide daily supervision and direction to support staff. 

Quality Assurance Specialist (Series CV) 
Develop and implement quality control methodologies to ensure compliance with quality assurance 
standards, guidelines, and procedures in a large computer-based organization.  Develop and define 
major and minor characteristics of quality including quality metrics and scoring parameters and 
determines requisite quality control resources for an actual task order.  Establish and maintain a 
process for evaluating hardware, software, and associated documentation and/or assist in the 
evaluation.  Conduct and/or participate in formal and informal reviews at pre-determined points 
throughout the development life cycle. 

Records Management Specialist (Series CW) 
Coordinate and track document requests following the guidance of the National Archives and Records 
Administration (NARA) and Federal Records Center (FRC).  Coordinate classification reviews as 
required.  Submit documents and track in a database.  Answer customer requests for documents or 
assistance.  Prepare expired records for destruction.  Record receipt and storage including indexing.  
Populate databases.  Perform database queries.  Perform quality control of box contents. Perform 
inventory reconciliations.  Provide classified mail services if required. 

Scanner Operator (Series CX) 
Operate high-speed scanner or cameras and personal computers to perform imaging or microfilming 
following established, written procedures.  Perform daily, weekly, and monthly maintenance routines 
including minor repair service on cameras.  Meet daily production goals and quality standards.  
Commensurate experience and education. 

Scientific Data Analyst (Series CY) 
Provide high level expertise in applicable public health disciplines to collect, abstract, code, analyze, or 
interpret scientific data contained within information systems and databases related to public health. 

Subject Matter Expert (Series CZ) 
    Level I (CZ01) – Provide technical knowledge and analysis of highly specialized applications and 
operational environment, high-level functional systems analysis, design, integration, documentation and 
implementation advice on moderately complex problems that require an appropriate level of knowledge 
of the subject matter for effective implementation.  Apply principles, methods and knowledge of the 
functional area of capability to specific task order requirements, advanced mathematical principles and 
methods to exceptionally difficult and narrowly defined technical problems in engineering and other 
scientific applications to arrive at automated solutions.  Assist other senior consultants with analysis 
and evaluation and with the preparation of recommendations for system improvements, optimization, 
development, and/or maintenance efforts in the following specialties: information systems architecture, 
networking; telecommunications, automation; communications protocols, risk management/electronic 
analysis, software; lifecycle management, software development methodologies, and modeling and 
simulation.  Commensurate experience in IT and in new and related older technology that directly 
relates to the required area of expertise. 
    Level II (CZ02) – Analyze user needs to determine functional requirements and define problems and 
develop plans and requirements in the subject matter area for moderately complex to complex systems 
related to information systems architecture, networking; telecommunications, automation, 
communications protocols, risk management/electronic analysis, software, lifecycle management, 
software development methodologies, and modeling and simulation.  Perform functional allocation to 
identify required tasks and their interrelationships.  Identify resources required for each task.  Possess 
requisite knowledge and expertise so recognized in the professional community that the government is 
able to qualify the individual as an expert in the field for an actual task order.  Demonstrate exceptional 
oral and written communication skills.  Commensurate experience in IT and in new and related older 
technology that directly relates to the required area of expertise. 
    Level III (CZ03) – Provide technical, managerial, and administrative direction for problem definition, 
analysis, requirements development, and implementation for complex to extremely complex systems in 
the subject matter area.  Make recommendations and advise on organization-wide system 
improvements, optimization or maintenance efforts in the following specialties: information systems 
architecture; networking; telecommunications; automation; communications protocols; risk 
management/electronic analysis; software; lifecycle management; software development 
methodologies; and modeling and simulation.  Commensurate experience in IT and in new and related 
older technology that directly relates to the required area of expertise. 

System Administrator (Series DA) 
    Level I (DA01) – Assist with the daily activities of configuration and operation of systems which may be 
mainframe, mini, or client/server based.  Assist with the optimizing of system operation and resource 
utilization, and perform system capacity analysis and planning.  Provide assistance to users in 
accessing and using business systems.  Commensurate experience and education. 
    Level II (DA02) – Perform the daily activities of configuration and operation of systems which may be 
mainframe, mini, or client/server based.  Perform the optimizing of system operation and resource 
utilization, and perform system capacity analysis and planning.  Provide assistance to users in 
accessing and using business systems.  Commensurate experience and education. 
    Level III (DA03) – Supervise and manage the daily activities of configuration and operation of systems 
which may be mainframe, mini, or client/server based.  Plan and monitor the optimizing of system 
operation and resource utilization, and perform systems capacity analysis and planning.  Plan and 
monitor assistance to users in accessing and using business systems. Commensurate experience and 
education. 

Systems Architect (Series DB) 
    Level I (DB01) – Establish system information requirements using analysis of the information 
engineer(s) in the development of enterprise-wide or large-scale information systems.  Design 
architecture to include the software, hardware, and communications to support the total requirements 
as well as provide for present and future cross-functional requirements and interfaces.  Ensure these 
systems are compatible and in compliance with the standards for open systems architectures, the Open 
Systems Interconnection (OSI) and ISO reference models, and profiles of standards - such as Institute 
of Electrical and Electronic Engineers (IEEE) Open Systems Environment (OSE) reference model - as 
they apply to the implementation and specification of information management solution of the 
application platform, across the Application Program Interface (API), and the external 
environment/software application.  Ensure that the common operating environment is compliant with 
the Agency enterprise architecture and applicable reference models.  Evaluate analytically and 
systematically problems of workflows, organization, and planning and develop appropriate corrective 
action.  Provide daily supervision and direction to staff. 
    Level II (DB02) – Establish system information requirements using analysis of the information 
engineer(s) in the development of enterprise-wide or large-scale information systems.  Design 
architecture to include the software, hardware, and communications to support the total requirements 
as well as provide for present and future cross-functional requirements and interfaces.  Ensure these 
systems are compatible and in compliance with the standards for open systems architectures, the OSI 
and ISO reference models, and profiles of standards - such as IEEE OSE reference model - as they 
apply to the implementation and specification of information management solution of the application 
platform, across the API, and the external environment/software application.  Ensure that the common 
operating environment is compliant with the Agency enterprise architecture and applicable reference 
models.  Evaluate analytically and systematically problems of workflows, organization, and planning 
and develop appropriate corrective action.  Provide daily supervision and direction to staff. 

Systems Engineer (Series DC) 
    Level I (DC01) – Perform additions and changes to network hardware and operating systems, and 
attached devices; include investigation, analysis, recommendation, configuration, installation, and 
testing of new network hardware and software.  Provide direct support in the day-to-day operations on 
network hardware and operating systems, including the evaluation of system utilization, monitoring 
response time and primary support for detection and correction of operational problems using 
knowledge of hardware and software installation and maintenance in a PC/LAN_WAN environment.  
Maintain network infrastructure standards including network communication protocols such as TCP 
Transport Control Protocol/Internet Protocol (TCP/IP). 
    Level II (DC02) – Coordinate and/or perform additions and changes to network hardware and operating 
systems, and attached devices; includes investigation, analysis, recommendation, configuration, 
installation, and testing of new network hardware and software.  Provide direct support in the day-to- 
day operations on network hardware and operating systems, including the evaluation of system 
utilization, monitoring response time and primary support for detection and correction of operational 
problems.  Troubleshoot at the physical level of the network, working with network measurement 
hardware and software, as well as physical checking and testing of hardware devices at the logical 
level working with communication protocols.  Maintain network infrastructure standards including 
network communication protocols such as TCP/IP.  Provide technical consultation, training and support 
to IT staff as designated by the government. 
    Level III (DC03) – Supervise, coordinate and/or perform additions and changes to network hardware 
and operating systems, and attached devices; including investigation, analysis, recommendation, 
configuration, installation, and testing of new network hardware and software.  Provide direct support in 
the day-to-day operations on network hardware and operating systems including the evaluation of 
system utilization, monitoring response time and primary support for detection and correction of 
operational problems.  Troubleshoot at the physical level of the network, working with network 
measurement hardware and software, as well as physical checking and testing of hardware devices at 
the logical level working with communication protocols.  Participate in planning design, technical review 
and implementation for new network infrastructure hardware and network operating systems for voice 
and data communication networks.  Maintain network infrastructure standards including network 
communication protocols such as TCP/IP.  Provide technical consultation, training and support to IT 
staff as designated by the government.  Diagnose and resolve complex communication problems. 

System Operator (Series DD) 
Monitor and support computer processing.  Coordinate input, output, and file media.  Distribute output 
and controls computer operation that may be mainframe, mini, or client/server based. 

System Programmer (Series DE) 
Create and/or maintain operating systems, communications software, data base packages, compilers, 
assemblers, and utility programs.  Modify existing software as well as create special-purpose software 
to ensure efficiency and integrity between systems and applications. 

Technical Writer/Editor (Series DF) 
These descriptions are similar in scope.  The differences would be the type of education and 
experience required for the project or task complexity.   
    Level I (DF01) –Assist in writing and/or editing technical documents, including business proposals, 
reports, user manuals, briefings and presentations, functional descriptions, system specifications, 
guidelines, special reports, and other project deliverables to meet contract requirements.  Develop 
outlines and drafts for review and approval by technical specialists and project management ensuring 
that final documents meet applicable contract requirements and regulations. Research and gather 
technical and background information for inclusion in project documentation and deliverables.  Consult 
relevant information sources, including library resources, technical and financial documents, and client 
and project personnel, to obtain background information, and verify pertinent guidelines and regulations 
governing project deliverables.  Commensurate experience, education, and level of supervision and 
direction. 
    Level II (DF02) – Write and/or edit technical documents, including business proposals, reports, user 
manuals, briefings and presentations, functional descriptions, system specifications, guidelines, special 
reports, and other project deliverables to meet contract requirements.  Develop outlines and drafts for 
review and approval by technical specialists and project management ensuring that final documents 
meet applicable contract requirements and regulations.  Research and gather technical and 
background information for inclusion in project documentation and deliverables.  Consult relevant 
information sources, including library resources, technical and financial documents, and client and 
project personnel, to obtain background information, and verify pertinent guidelines and regulations 
governing project deliverables.  Commensurate experience, education, and level of supervision and 
direction. 
    Level III (DF03) – Write and/or edit technical documents, including business proposals, reports, user 
manuals, briefings and presentations, functional descriptions, system specifications, guidelines, special 
reports, and other project deliverables to meet contract requirements.  Develop outlines and drafts for 
review and approval by technical specialists and project management ensuring that final documents 
meet applicable contract requirements and regulations.  Research and gather technical and 
background information for inclusion in project documentation and deliverables.  Consult relevant 
information sources, including library resources, technical and financial documents, and client and 
project personnel, to obtain background information, and verify pertinent guidelines and regulations 
governing project deliverables.  Commensurate experience, education, and level of supervision and 
direction. 
Telecommunications Engineer (Series DG) 
    Level I (DG01) – Provide support in the translation of business requirements into telecommunications 
requirements, designs and orders.  Provide in-depth engineering analysis of telecommunications 
alternatives for government agencies in support of their strategic modernization efforts.  Provide 
telecommunications enhancement designs for medium and large-scale telecommunication 
infrastructures.  Provide interface support to telecommunications end users, telecommunications 
operations personnel, and telecommunications strategic program management. Support 
telecommunications infrastructure using technology, and telecommunications engineering best 
practices; Transport Control Protocol / Internet Protocol (TCP/IP), routing protocols, LAN switching, 
Internet and Intranet systems, and Simple Network Management Protocol (SNMP) based network 
management systems.  Lead design efforts that require in-depth technical knowledge of both wide area 
and local area communications.  Analyze network performance with tools such as Sniffers, Concord 
Network Health, or Network Informant; network management tools such as Hewlett Packard Openview 
or Tivoli; the conduct of capacity planning and performance engineering; modeling and simulation tools 
such as COMNET III, Netmaker Mainstation, NetRule, or OPNET products.  Perform comparative 
analysis of systems and designs based on merit and cost (in terms of capital and ongoing operations); 
and/or engineering economics (engineering-related cost benefit analysis). 
    Level II (DG02) – Manage the translation of business requirements into telecommunications 
requirements, designs and orders.  Provide in-depth engineering analysis of telecommunications 
alternatives for government agencies in support of their strategic modernization efforts.  Provide 
telecommunications enhancement designs for medium and large-scale telecommunication 
infrastructures.  Provide interface support to telecommunications end users, telecommunications 
operations personnel, and telecommunications strategic program management. Support 
telecommunications infrastructure using technology, and telecommunications engineering best 
practices; Transport Control Protocol / Internet Protocol (TCP/IP), routing protocols, LAN switching, 
Internet and Intranet systems, and Simple Network Management Protocol (SNMP) based network 
management systems.  Lead design efforts that require in-depth technical knowledge of both wide area 
and local area communications.  Analyze network performance with tools such as Sniffers, Concord 
Network Health, or Network Informant; network management tools such as Hewlett Packard Openview 
or Tivoli; the conduct of capacity planning and performance engineering; modeling and simulation tools 
such as COMNET III, Netmaker Mainstation, NetRule, or OPNET products.  Perform comparative 
analysis of systems and designs based on merit and cost (in terms of capital and ongoing operations); 
and/or engineering economics (engineering-related cost benefit analysis).  May provide daily 
supervision and direction to support staff. 

Telecommunications Specialist (Series DH) 
    Level I (DH01) – Assist senior personnel in formulating and developing communications requirements 
and design standards.  Perform complex studies to determine networking capacities and reliability, and 
make recommendations to augment and/or enhance existing communications networks.  Provide 
technical problem diagnoses and resolution support for all associated subsystems, including line 
monitoring, modem loop-back tests, LAN performance monitoring and terminal failure determination.  
Provide hardware and software installation and configuration support.  Commensurate experience and 
education. 
    Level II (DH02) – Formulate and develop communications requirements and design standards.  
Perform complex studies to determine networking capacities and reliability, and make 
recommendations to augment and/or enhance existing communications networks.  Provide technical 
problem diagnoses and resolution support for all associated subsystems, including line monitoring, 
modem loop-back tests, LAN performance monitoring and terminal failure determination.  Provide 
hardware and software installation and configuration support.  Commensurate experience and 
education. 

Test Engineer (Series DI) 
Evaluate, recommend, and implement automated test tools and strategies.  Design, implement, and 
conduct test and evaluation procedures to ensure system requirements are met.  Develop, maintain, 
and upgrade automated test scripts and architectures for application products.  Write, implement, and 
report status for system test cases for testing.  Analyze test cases and provide regular progress reports.  
Serve as subject matter specialist providing testing know-how for the support of user requirements of 
complex to highly complex software/hardware applications.  Direct and/or participate in all phases of 
risk management assessments and software/hardware development with emphasis on analysis of user 
requirements, test design and test tools selection. 

Training Manager (Series DJ) 
Provide leadership and management for training tasks that are being performed by the contractor.  
Prepare training documents and services that are required to support training requirements drawing 
input from the researchers, test engineers, systems analysts, training specialists, logisticians, and the 
government and applying customer training policies.  Supervise the activity of the Training Specialist(s).  
Maintain contact with the customer to insure that the training meets their needs. 

Training Specialist (Series DK) 
    Level I (DK01) – Conduct the research necessary to develop and revise training courses.  Develop and 
revise courses and prepare appropriate training catalogs.  Prepare student materials (course manuals, 
workbooks, handouts, completion certificates, and course critique forms).  Train personnel by 
conducting formal classroom courses, workshops and seminars.  Prepare reports and monitor training 
tasks in support of the goals of the Contractor Program Manager and the government sponsor(s) using 
standard training standards and software and hardware programs such as modeling and simulation and 
prototyping efforts.  Provide input to the Project Lead and the Contractor Program Manager on which 
decisions for training validation and or modifications of specified items or systems can be corrected.  
Commensurate education and experience. 
    Level II (DK02) – Conduct the research necessary to develop and revise training courses. Develop and 
revise courses and prepare appropriate training catalogs.  Prepare instructor materials (course outline, 
background material, and training aids).  Prepare student materials (course manuals, workbooks, 
handouts, completion certificates, and course critique forms).  Train personnel by conducting formal 
classroom courses, workshops and seminars. Prepare reports and monitor training tasks in support of 
the goals of the Contractor Program Manager and the government sponsor(s) using standard training 
standards and software and hardware programs such as modeling and simulation and prototyping 
efforts.  Provide input to the Project Lead and the Contractor Program Manager on which decisions for 
training validation and or modifications of specified items or systems can be corrected.  Commensurate 
education and experience. 

Web Content Administrator (Series DL) 
Provide support for developing and providing Agency Web-site content that will motivate and satisfy 
government and civilian users’ needs so that they will regularly access the site and utilize it as a major 
source for information, decision making and benefits delivery.  Provide support for maintaining civil 
service handbook and policies/procedures on the agency Web; assisting in developing agency 
newsletter and civilian benefits communications; recommending new and innovative web uses as well 
as training and educating employees on the use and benefits of using the Web. Provide support in the 
location and pursuit of content and surveying internal customers to gather feedback for site 
improvement and enhancements.  A working knowledge of several of the following are required: 
English (or Spanish), Journalism, graphic design or a related field, Web-site management, web servers, 
intranet site structures, and Web-related software (ex. - MS FrontPage, Dream Weaver, Access, 
HyperText Markup Language (HTML), and Web 2.0 software such as wikis, portals, and Microsoft 
Sharepoint). 

Web Designer (Series DM) 
Provide support in upgrading, maintaining and creating content for Agency web-site under the guidance 
of Web Project Manager.  Provide day-to-day site design and creation. Experience in web design and 
development using HTML and Java is required.  Provide on-the-job training for the development, 
maintenance, and updating of Web pages.  Must have good communication skills and the ability to 
work with all levels of management and technical personnel.  Must possess a working knowledge of 
browsers, editors, graphic design software (e.g., PhotoShop, Illustrator). Experience with animation 
software and image optimization is desirable. 

Web Project Manager (Series DN) 
Provide support in managing the development of agency Web sites. Lead team of Content 
Administrators, Software Developers and Designers.  Preference for project management skills Web 
development skills.  Provide leadership to a team to gather/analyze client requirements, write/edit web 
copy, work with internal/external resources on design, coordinate with IT Services on development, and 
work with Legal/Regulatory on content approvals; coordinate/document all aspects of the project; 
develop/manage client request/review process; track all requests/changes; and adhere to a project 
timeline. 

Web Software Developer (Series DO) 
Provide support to develop Web based applications including on line customer service to transform 
government agencies to be able to deliver their services on line.  Provide support in developing the site 
concept, interface design, and architecture of the web-site.  Provide support for the implementation of 
interfaces to applications.  Working knowledge and experience coding in Java is required.  Knowledge 
of several of the following areas is desirable: Active Server Pages, JavaScript, Visual Basic, JavaScript, 
Access, HTML, DBMS's (ex. - Oracle, Sybase, etc.) and knowledge of SQL in SQL server. 

Webmaster (Series DP) 
Gather requirements for Web sites using graphics software applications, techniques, and tools.  Update 
Web sites using graphics software applications, techniques, and tools using knowledge of web-based 
technologies and of XML, HTML, Photoshop, Illustrator, and/or other design-related applications.  
Support design group efforts to enhance look and feel of organization online offerings.  Upgrade Web 
site to support organization strategies and goals relative to external communications.   

Wide Area Network Administrator (Series DQ) 
Maintain efficient functional systems, networks and communication connectivity for all users, keeping 
current on new developments for all assigned areas, including continually performing feasibility studies 
on how new products/technology would fit into existing system/WAN/LAN infrastructures and 
developing implementation plans for the changes/upgrades.  Analyze, plan (including long-range 
planning), test, implement and trouble shoot systems, wide area network and communications network 
systems.